Talk to a human.
A small UK team, all on the inbox. Weekday messages get a reply within the hour; weekends by Monday morning at the latest.
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@tannersdirect on Instagram and TikTok. Same team, same speed.
Manage a subscription
Skip, pause, change cadence or cancel from your account — no need to message.
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Tanners Direct Ltd, United Kingdom. Returns to the same address.
Might save you a message.
Where's my order?
Everything dispatches within 24 hours and you'll get a tracking link by email. Tracked 48h is standard; next-day if you picked it at checkout.
How do I pause or cancel?
Account → Subscriptions → Pause or Cancel. One tap, effective immediately, no fees. You'll get a confirmation email within a minute.
Can I return an opened bottle?
Yes. Ninety days from delivery, any condition. Email your order number and we'll send a prepaid label.
Do you ship outside the UK?
Ireland and the EU, yes — tracked, 3–6 working days. We're working on the rest of the world.
Can I change my delivery address?
Any time before dispatch from your account. If it's already on its way, message us and we'll redirect it with the courier.